Refund policy

Exchanges & Refunds Policy

We want you to love your jewelry! If you're not completely satisfied with your purchase, we're happy to help.

Returns & Refunds

  • You have 30 days from the delivery date to request a return or refund.
  • Items must be unworn, undamaged, and in their original packaging.
  • Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within [5–10] business days.

Exchanges

  • Want a different size, color, or style? We accept exchanges within the same 30-day window.
  • Simply contact us to arrange your exchange — original item must meet the same unworn, undamaged condition.

How to Start a Return or Exchange

  1. Contact us at [your email] with your order number and reason for return.
  2. We'll send you return instructions and an address to ship the item back.
  3. Once received, we'll process your refund or exchange promptly.

Please Note

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
  • Sale or clearance items are final sale and not eligible for return or exchange. (remove this line if not applicable)
  • Damaged or defective items? Contact us within 7 days of delivery for a free replacement or full refund.